Resume
Experience
2020 - Present
VIRTUAL ASSISTANT
Freelance
Philippines
- Research task and other admin tasks
- Creating and administering content on all social media platforms
- Monitor site metrics, respond to reader comments and oversee creative design
- Engaging with fans and followers
- Podcast (Pre to Post Production)
2016 - 2018
RESERVATION SALES SPECIALIST
IHG Baguio
Philippines
-Book reservations and use suggestive selling techniques
- Achieve a customer satisfaction rating of 98%
- Work effectively by understanding, trusting, and using tools and information appropriately
2007 - 2015
CUSTOMER SERVICE SPECIALIST
Sitel Baguio
Philippines
- Addressed customer service inquiries in a timely fashion
- Achieved a customer satisfaction rating of 98%
- A Work Together approach with open communication, excellence in service, integrity, and accountability
Education
2001 - 2007
SAINT LOUIS UNIVERSITY
Degree Level
- BS Accountancy 2007
- Student Libary Assistant (2001-2007)
- Dean's lister (2001)
Baguio Philippines
Professional skillset
Communication
Organisation
Teamwork & Collaboration
Perseverance and motivation
Languages
English (proficient)
Filipino (native)